01Contact us
In danger right now?
Call 112. For non-urgent police matters call 0900 8844. Then tell us in the app so we can help.
Riders: open Profile and choose Help & support, or open a ride in My Rides, open its receipt and tap Report a problem. The ride is attached automatically.
Drivers: open the ride in Rides and tap Report an incident, or message support from Account.
Need a ride right now? Call Fairvo support on +31 6 28550279. We reply to messages within 24 hours.
02Rider questions
My driver did not arrive
If the driver cancels, we look for a new driver at the same price and you are not charged. If you still see a charge, open the ride in My Rides, open the receipt and tap Report a problem.
I was charged the wrong amount
The receipt in My Rides shows the fare, service fee and tip. Tap Report a problem, then I was charged the wrong amount. Refunds go back to your original payment method.
What is the service fee?
A fixed Fairvo fee per completed ride, always shown before you confirm. It is not charged on cancellations or no-shows, and it is never taken from your driver's fare.
I left something in the car
Open the ride in My Rides, open the receipt, tap Report a problem, then I left something in the car. We contact the driver for you.
Why did I not get a female driver?
A female driver preference is applied whenever a matching driver is available nearby. It is a preference, not a guarantee, so you may be matched with another driver.
How do I get a receipt?
A receipt is emailed after every completed ride. You can also open it in My Rides and download a PDF.
03Safety
- Check the licence plate and the driver's name before you get in.
- Turn on the pickup PIN in Profile, under Safety, and give it only to the driver in the matching car.
- Add a trusted contact to share your rides automatically.
- During a ride, the safety sheet lets you call 112, share your trip or alert Fairvo support.
- After the ride you can send a private safety check-in. Your driver never sees it.
To report a concern after a ride, open Help & support and choose A safety concern.
04Driver questions
What do I need to drive with Fairvo?
A driving licence, a chauffeurskaart from Kiwa Register, a taxi operator licence (yours or a fleet partner's), a taxi with blue plates and valid inspection, and passenger transport insurance. Full list in the Driver Terms.
How long does verification take?
Once all 6 steps are submitted, every document is checked by a person. You get a notification when you are approved, and the app shows the status of each document.
Does Fairvo take commission?
No platform commission per completed ride. You pay a fixed monthly membership, and nothing in a month with no completed rides.
When do I get paid?
Fares and tips are paid to your IBAN on the schedule shown in the app under Earnings.
How do I change or cancel my plan?
Upgrades apply straight away and you pay only the difference. Downgrades and cancellations apply from next month.
05Account and data
- Delete your account: riders open Profile, drivers open Account, then choose Delete account. See the Privacy Policy for what we keep and why.
- Change phone number or email: open Profile and edit your details.
- Get a copy of your data: email privacy@fairvo-app.com.
06Company details
Fairvo · KvK 92040438 · Keurenplein 41, 1069 CD Amsterdam
Privacy Policy · Terms & Conditions · Driver Terms · Driver Consent