01Who we are
Fairvo is registered with the Dutch Chamber of Commerce (KvK) under number 92040438, at Keurenplein 41, 1069 CD Amsterdam. We are the controller of the personal data described in this policy.
Questions or requests about your data: privacy@fairvo-app.com.
This policy covers the Fairvo rider app, the Fairvo driver app and fairvo-app.com.
02Data we collect
Riders
- Account: name, phone number, email address, profile photo (optional), language.
- Trips: pickup and drop-off points, route, times, fare, service fee, tip, ratings and any messages with your driver.
- Location: your device location while the app is open, used to set pickup, show nearby drivers and track your trip.
- Ride Profile: preferences you choose to save, such as quiet ride, temperature, music, charger, luggage, seating, favourite drivers and a female driver preference.
- Accessibility needs you choose to share. Where these reveal health information we only process them with your explicit consent, and you can remove them at any time.
- Payments: payment method type and the last digits of your card. Full card data is handled by our payment provider, Stripe, and never stored by Fairvo.
- Safety: trip PIN checks, live-share use, post-ride safety check-ins and reports you submit.
- Support: what you send us and our replies.
Drivers
- Account and business: name, phone, email, photo, KvK number, VAT number, IBAN.
- Verification documents: identity document (passport or ID card), driving licence, taxi permit, vehicle and insurance details. See Driver Consent.
- Vehicle: make, model, colour, licence plate.
- Location: continuous location while you are online, including when the app runs in the background, so we can offer and track rides.
- Activity: online time, accepted and declined requests, trips, earnings, membership plan and ratings.
Everyone
- Device and usage: device model, operating system, app version, crash logs, IP address.
- Website: fairvo-app.com may use cookies. Non-essential cookies are only placed with your consent.
03Why we use it and our legal basis
| Purpose | Legal basis (GDPR art. 6) |
|---|---|
| Create your account, match riders and drivers, run and track trips, take payment | Contract |
| Verify drivers hold the licences Dutch taxi law requires | Contract and legal obligation |
| Apply your Ride Profile and favourite drivers | Contract |
| Accessibility details that reveal health information | Explicit consent (art. 9) |
| Safety features, fraud prevention, handling incidents | Legitimate interest in keeping riders and drivers safe |
| Keep invoices and financial records | Legal obligation (Dutch tax law) |
| Customer support | Contract and legitimate interest |
| Improve the service with aggregated statistics | Legitimate interest |
| Marketing messages | Consent, which you can withdraw at any time |
We do not sell your personal data. We do not use automated decisions that have legal or similarly significant effects on you without human review.
05International transfers
We aim to keep data in the European Economic Area. If a provider processes data outside the EEA, we rely on an EU adequacy decision or the European Commission's Standard Contractual Clauses, plus extra safeguards where needed.
06How long we keep it
| Data | Retention |
|---|---|
| Account data | While your account is active, then deleted after account deletion |
| Trip records, invoices and payment records | 7 years, as required by Dutch tax law |
| Detailed location traces | 90 days, then only pickup and drop-off points kept as part of the trip record |
| Driver verification documents | While you drive with Fairvo and up to 12 months after, unless longer is required by law or for a dispute |
| Safety reports and incidents | Up to 2 years after resolution, longer if needed for legal claims |
| Support conversations | 2 years |
07Your rights
Under the GDPR you can ask us to:
- give you a copy of your data (access) and receive it in a portable format;
- correct inaccurate data;
- delete your data;
- restrict or object to processing based on legitimate interest;
- withdraw consent at any time, without affecting earlier processing.
Email privacy@fairvo-app.com. We reply within one month. You can also complain to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.
08Deleting your account
You can delete your account in the app: riders open Profile, drivers open Account, then choose Delete account. You can also email support@fairvo-app.com.
We delete or anonymise your personal data, except records we must keep by law (such as invoices) and data needed for an open dispute, safety case or unpaid balance. Those are kept only for the periods above.
Drivers: deleting your account does not cancel obligations already incurred, such as a membership fee for the current month.
09Security
We use encryption in transit, access controls, and logging of staff access to sensitive data such as verification documents. No system is completely secure; if a breach affects you we will notify you and the Autoriteit Persoonsgegevens where the law requires it.
10Children
Fairvo accounts are for people aged 18 and over. We do not knowingly collect data from children. If you believe a child has created an account, contact us and we will delete it.
11Changes
We may update this policy. For material changes we notify you in the app or by email before they take effect. The date at the top shows the current version.